These terms apply to every quotation, proforma invoice and order from Globix Trading FZE (“Globix”, “we”) unless we agree otherwise in writing. Placing an order or paying a proforma invoice means you accept them.
1. Who we are
Globix Trading FZE, SPC Free Zone Licence No. 4431506.01, SPC Free Zone, Entrance No. 2, Ground Floor, Sheikh Mohammed Bin Zayed Road, Al Zahia, Muwaileh Commercial, Sharjah, United Arab Emirates. We are an independent general trading company. Brand names on our website and quotations belong to their owners; we are not an authorised distributor of any brand unless a quotation states so in writing.
2. Quotations
- Each quotation lists the item, brand, specification or standard, quantity, unit price, lead time and delivery charge.
- Quotations are valid for 7 days from the date of issue unless stated otherwise, and are subject to stock availability until the order is confirmed.
- If a specified product is unavailable, we will propose an equivalent in writing and supply it only with your approval.
3. Orders and payment
- An order is confirmed when you accept the quotation or proforma invoice and payment is received by bank transfer, or, where cash on delivery has been agreed in writing, on delivery.
- We do not offer credit terms.
- Prices are in UAE dirhams (AED). Where VAT applies, it is shown separately.
4. Lead times and delivery
- Lead times run from payment confirmation and are estimates. We will tell you promptly if a lead time changes.
- We deliver to the address on your order, at the delivery charge quoted. Please make sure site access is available and someone is present to receive and sign for the goods.
- Risk passes to you on delivery. Ownership passes to you once the goods are paid in full.
5. Inspection, shortages and damage
Please check goods on delivery and note any visible damage on the delivery note. Report shortages, damage or incorrect items within 48 hours of delivery, with photographs where possible. Once confirmed, we will replace or correct the items, or issue a refund for them.
6. Returns
- Returns are accepted on selected items only. Items eligible for return are marked on the quotation or proforma invoice. Eligible items that are unused and in original, unopened packaging can be returned within 7 days of delivery by prior agreement. Items not marked as returnable cannot be returned unless they are faulty, damaged or incorrect (see section 5). Return transport is at your cost unless the error was ours.
- The following cannot be returned: custom-branded, embroidered or printed items; items sourced specially for your order; opened construction chemicals and products with a shelf life; and opened hygiene items such as earplugs and respirators.
- Approved refunds are made to the original payment method within 14 days of us receiving the returned goods.
7. Cancellation
You may cancel a confirmed order before dispatch by written notice. Where we have already ordered, produced or branded goods for you, the cost incurred up to the cancellation is payable. Custom-branded, embroidered, printed or specially sourced items cannot be cancelled once production or purchase has started.
8. Specifications, standards and documents
We supply against the specification and standard stated on the quotation. Manufacturer documents, such as declarations of conformity, test certificates, technical data sheets and safety data sheets, are provided where the manufacturer issues them and can be requested before you pay. Selecting the right product for an application, and applying or installing it to the manufacturer’s instructions, remains the responsibility of the buyer and the project specifier.
9. Warranty
Products carry the manufacturer’s warranty, which passes to you. We will help you make a claim. We give no further warranty unless agreed in writing.
10. Liability
Our total liability for any order is limited to the price paid for the goods concerned. We are not liable for indirect or consequential loss, such as loss of profit or project delay. Nothing in these terms limits liability that cannot be limited under UAE law.
11. Events outside our control
We are not responsible for delays caused by events beyond our reasonable control, including supplier shortages, shipping disruption, extreme weather or government action. We will keep you informed and agree next steps with you.
12. Disputes
If a problem arises, please contact us first. We will try in good faith to settle it by discussion within 14 days before either side starts formal proceedings.
13. General
These terms, together with the quotation or proforma invoice, are the whole agreement between us for the order and replace any earlier discussion. Changes must be in writing. If any part of these terms is found unenforceable, the rest stays in force. Prices may change before a quotation is accepted; they do not change after acceptance, except for government duties or taxes that change in between.
14. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah, and the courts of Sharjah have jurisdiction.
15. Contact
Questions about these terms: info@globixtrading.ae · +971 58 103 7151.